Service Operations Coordinator

Responsibilities:

Support the Global service team, providing end-to-end operational support and process control.
Serve as Focal point for the company’s subsidiaries and the global service team for Logistics/Operation service-related activities and escalations.
Global service support from parts requested under Service case through shipment and case reporting.
Work with internal interfaces, including Engineering, Customer Support, Repair Center, Planning and Production, to provide solutions for the subsidiaries’ service teams.
Follow-up on customer and Global Planner schedules and work internally to coordinate deliveries accordingly.
Services Data management in ERP (SAP)
Monitor high-level processes, and make sure the process is followed by the Service team according to the guidelines.
Support processes on other IT Tools supporting the Global Service and customers.
Work with Planning on Spare Parts list update, Follow-up on maintaining stock level of service parts in the regional Warehouses.

Requirements:

Practical Engineer Degree/ Engineer degree in Mechanics, Electricity, Electronics, Industrial Engineering and Management, or similar – must.
High technical abilities and understanding from a semiconductor or multidisciplinary company – must
5+ years’ experience in Service Operations in a global multi-disciplinary company
Experience in ERP- SAP – an advantage
Must have technical experience from a multi-disciplinary company
Experience in customer service orientation
Experience in a leadership positions
High analytical skills and appreciation of data integrity
Ability to produce results under pressure in a dynamic environment while maintaining quality support.
Written and verbal communication skills in English – must
Excellent inter-personal skills