IT Support Engineer

We are seeking a proactive and detail-oriented *IT Support Engineer* to join our team. The ideal candidate will provide technical support to end users, maintain IT systems, and ensure smooth day-to-day operation of IT infrastructure. This role requires strong problem-solving skills, excellent communication, and the ability to manage multiple tasks efficiently.

*Key Responsibilities:*

* Provide *Level 1 and Level 2 technical support* to internal users across hardware, software, and network-related issues.
* Diagnose and troubleshoot issues with *Windows/macOS operating systems*, desktops, laptops, printers, and mobile devices.
* Maintain, install, and configure *hardware and software*, including Office 365, antivirus, and remote tools.
* Manage user accounts, access, and group policies through *Active Directory* or equivalent systems.
* Support remote users using *TeamViewer, AnyDesk, VPN*, and other secure methods.
* Monitor network performance and support *LAN/WAN, DNS, DHCP*, and basic firewall configurations.
* Log, track, and document support requests using a *ticketing system* (e.g., ServiceNow, Freshdesk, Jira).
* Escalate unresolved issues to relevant teams while ensuring timely follow-ups.
* Assist in IT asset management, inventory, and routine audits.
* Stay current with industry best practices, emerging tools, and new technologies.

*Requirements:*

* *1–3 years of experience* in a technical support or helpdesk role.
* Proficiency in *Windows, macOS*, and common productivity tools (MS Office, email, conferencing).
* Familiarity with *Active Directory, Office 365, VPNs*, and endpoint security tools.
* Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP.
* Strong troubleshooting and problem-solving skills.
* Excellent interpersonal and communication abilities.
* Ability to work independently and prioritize tasks in a fast-paced environment.

*Preferred Qualifications:*

* *CompTIA A+*, *Network+*, or *Microsoft Certified* (MCP, MCSA) preferred.
* Experience with *SCCM, Intune*, or mobile device management tools.
* Familiarity with cloud platforms (e.g., *Azure*, *Google Workspace*) is a plus.

Job Type: Contract
Contract length: 12 months

Pay: 390.00₪ - 420.00₪ per day