IT Specialist

Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.

Atera is seeking for a Hands-on IT Specialist who strives to work in a complex and ever-changing computing environment to join our ServiceDesk team. As a Helpdesk Technician, you will provide setup and maintenance of a complex technical infrastructure to effectively serve the entire organization, including installing, maintaining, deploying, and troubleshooting systems; responding promptly users' problems resolving them efficiently. Our ideal candidate has a strong technical orientation, is a creative problem-solver, a quick self-learner, a highly motivated individual seeking to advance in the field. Must also be a team player with a genuine willingness to assist, a strong commitment to given tasks, and have a great sense of humor

Responsibilities:

Provide IT support for the company infrastructure (hardware and software)
Install, configure, upgrade and troubleshoot Microsoft Windows, mac OS, and other applications.
First response for on-site IT network and equipment related issues
Implement onboarding process for new employees
Maintain backups
Support AV\Video conference rooms
Follow procedures and maintain the IT systems documentation
Provide after-hours support, and on-call when needed

Requirements:

Requirements:

A minimum of 1 year experience as an IT Specialist/ Helpdesk in a Windows & mac OS oriented environment
Experience with different hardware (Dell, HP, Lenovo, etc.)
Familiarity with computer networking
Ability to troubleshoot and solve problems independently
Service-oriented and a team player
Servicing users both onsite and remote
Good written and spoken communication skills in English
A people person with excellent communication skills

Advantages:

Experience with networking equipment (routers, switches, firewalls, DNS/DHCP )
Basic knowledge of shell scripting, APIs and integrations
Familiarity with virtualization technologies
Experience with cloud technologies
Familiarity with Storage systems
Familiarity with Atera

So…what’s so good about Atera?

At Atera, our offices are buzzing with the sounds of teamwork and bubbling with laughter and mutual empowerment. We’re a team driven by shared purpose and passion, fostering a culture of collaboration, transparency, winning as a team, and excellence. We’re passionate about pushing team members to take charge, give back to our community, and embrace a little competitive spirit. Atera’s dynamic environment supports learning, internal mobility, and curiosity, so there’s never a dull moment. Join us and let’s make things interesting!