Account Specialist Customer Service

Purpose & Overall Relevance for the Organization:

Ensure the accurate integration of customer orders into company systems while verifying order and master data accuracy and proactively addressing issues directly with customers and/or internal departments.

Proactively analyze customer orderbooks, identify actions to improve deliveries/service, coordinate the implementation of levers to improve performance while communicating status to customers/sales in a clear and accurate manner.

Key Responsibilities:

Analyze customer orderbook and identify risks to achieving on time deliveries, sales targets and/or strategic objectives
Use the orderbook analysis and supply availability projections to identify and action purchasing, order fulfillment, distribution and/or inbound prioritization in coordination with related functions.
Effectively communicate orderbook status information to sales and customer teams in a manner that highlights issues, actions taken and/or the need for further decisions
Publish weekly supply availability projections to track On Time Availability (OTA) and provide all teams with a consistent measurement (one source of the truth) and early identification of issues
Work with Sales account teams to identify orderbook actions, issues and needed changes (e.g. Delivery Blocks, Distros, pricing)
Work with Order Fulfillment team on order prioritization in order to support OTIF targets
Identify and escalate delayed orders with respective warehouse and direct ship teams
Create delivery notes and resolve delivery note issues to assist with warehouse order flow and facilitate timely shipping
Represent the company in a professional manner while communicating effectively with customers, sales teams, and other internal parties regarding the adidas product line, policies and procedures
Ensure proper Master Data set-up prior to order integration to facilitate the timely processing of orders and verify order accuracy and address discrepancies with customers and/or internal departments
After each deadline (e.g. Booking, Weekly AR), provide order confirmations to sales and customers
Proactive monitoring to ensure DC processing complies with customer expected turnaround times
Efficiently use EDI and related systems to ensure that orders are integrated timely and meet cut off requirements
As needed, manually enter booking, reorder & clearance orders accordance to company policies
Enter return, cancellation & claimEnsure proper Master Data set-up prior to order integration to facilitate the timely processing of orders
Travels, as necessary, to represent the Customer Service Department in meetings with the customer - documenting issues and reporting back to CS Management with recommendations

Key Relationships:

Israel Wholesale/ Franchze Customers, Sales team, Order Fulfillment, Distribution, Sales Operations, Order Fulfillment, Product Supply and EDI teams, Finance

Knowledge, Skills and Abilities:

Fluency in English. writing and speaking.
Proficiency in relevant computer systems (SAP, Microsoft- Excel, Outlook)
Accurate in processing transactional data
Strong written, verbal and professional communications
Works independently with strong organizational skills
Demonstrates a sense of urgency and ownership
Reviews data while identifying trends and initiating improvement actions
Proven experience in challenging an existing process(es) and developing unique solutions to problems
Ability to develop positive working relationships at various organizational levels and influence others to obtain goals
Ability to work in a team environment to accomplish a shared goal

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

JOB TITLE:
Account Specialist Customer Service
BRAND:
adidas
LOCATION:
Holon
TEAM:
Customer Service
STATE:
M
COUNTRY/REGION:
IL
CONTRACT TYPE:
Full time
NUMBER:
512005
DATE:
May 27, 2024