PMO Customer Success

Description:

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.

We’re looking for a highly hands-on PMO to work directly with our CCO and drive cross-functional customer initiatives in a fast-growing SaaS company. This role sits at the center of Customer Success, Product, and Product—ensuring execution, visibility, and accountability.

Key Responsibilities

• Centralize and closely monitor customer risk, escalations, and delivery execution.
• Build and maintain project plans, dashboards, and executive reporting.
• Partner closely with Product to align customer priorities and feedback with roadmap execution.
• Proactively identify gaps, dependencies, and blockers—and drive resolution.
• Lead and drive cross-functional customer initiatives end to end.
• Work with project management tools (such Monday) to maintain an up-to-date view of Gantt charts and action items.
• Roll up your sleeves and execute when needed (this is a hands-on role).

• 6+ years in PMO / Program Management in B2B SaaS.
• Proven experience leading complex, cross-functional initiatives.
• Hands-on experience with PMO and execution tools (e.g., Jira, Asana, Monday.com, Smartsheet, Confluence, or similar).
• Execution-first mindset with strong attention to detail and ability to understand broad business context.
• Experience working with Customer Success, Product, and Engineering teams.
• Comfortable operating in a fast-paced startup environment.
• Bachelor’s degree in Industrial Engineering & Management or other relevant field.
• Exceptional English (both written and verbal).