VP of CS SMB

Description:

DealHub offers a cutting-edge quote-to-revenue solution designed to streamline sales processes, accelerate deal cycles, and deliver predictable revenue for mid-market and enterprise businesses. Our intelligent platform empowers organizations to connect their teams, simplify workflows, and close deals with efficiency and precision.

We are continuing to grow and looking for VPVP Customer Success for the SMB segment. 

Scope:

• Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
• Driving customer lifetime value by defining the customer journey
• Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases
• Collaborating across teams to identify and pursue customer growth opportunities
• Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.

• 5+ years of experience in Customer Success leadership roles, especially in SaaS companies
• Strong track record of SMB customers management
• Experience in building and managing Customer Success teams in a fast-growing, dynamic environment with the ability to move quickly
• Technical and SaaS oriented experience, an ability to speak to technical customers
• Excellent written and verbal English communication skills, including the ability to explain complex concepts in simple terms to clients
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• Strong strategic vision for the customer experience and customer support
• The ability to architect services and support delivery models that align with current customer segments, deliver customer value and scale with growth projections
• A strong customer advocate with the ability and willingness to engage directly with customers
• Great communication with individuals, teams, partners and at industry level events
• Track record of developing and mentoring great talents and leaders, building and motivating high achieving teams
• Data-driven decision-maker in addition to applying best practices
• Effective and productive collaborator to drive cross-functional initiatives