Courier Experience Associate- Maternity Leave Replacment

Company Description

Wolt is a Helsinki-based technology company with a mission to bring joy, simplicity and
earnings to the neighborhoods of the world. Wolt develops a local commerce platform that
connects people looking to order food, groceries, and other goods with people interested in
selling and delivering them. Wolt was founded in 2014 and joined forces with DoorDash
(NASDAQ: DASH) in 2022. Together, we operate in more than 30 countries today, 28 of
which are with the Wolt product and brand. You can read more on the Wolt website.
Wolt launched in Israel in November 2018 with 26 restaurants in Tel Aviv. Today, Wolt
covers most of Israel’s population across 300+ cities and towns from Kiryat Shmona to Eilat.
Our platform offers an additional sales channel to more than 10,000 Israeli merchants and
provides a flexible earnings opportunity to our 20,000 active courier partners in Israel. Our
team has grown from several folks in a 3 room office to over 1500 employees in a four-story
building and 4 locations nationwide. And we have just started.

Job Description

As the Courier experience associate for Wolt Israel’s courier community, you will be the key link between Wolt and the couriers who power our operations. Your mission is to design and implement initiatives that ensure couriers feel supported, valued, and empowered. You will focus on enhancing their experience at every touchpoint, fostering engagement, and building a strong sense of community.
Key ResponsibilitiesCourier Experience Enhancement

Design and execute initiatives that improve the overall courier experience, ensuring their needs are met both online and offline.
Regularly gather feedback from couriers to identify pain points and opportunities for improvement.
Collaborate with internal teams to streamline processes and develop solutions that make the courier journey seamless and enjoyable.

Community Engagement

Build and maintain strong relationships with the courier community through regular communication and engagement initiatives.
Actively gather feedback from couriers and represent their voices within the company to help improve their experience.
Develop and manage channels for two-way communication, such as newsletters, social media groups, and forums.
Actively celebrate the contributions of couriers and share stories that highlight their impact.

Events & Recognition

Plan and execute community-building events, such as meetups, workshops, or appreciation events, to foster a sense of community.

Advocacy & Support

Act as the first point of contact for courier concerns, escalating issues to relevant teams when necessary.
Empower couriers to promote a positive and supportive community culture.

Insights & Reporting

Monitor key metrics related to courier engagement, satisfaction, and retention.
Provide actionable insights to internal teams to continuously optimize and enhance the courier experience.

Qualifications

Experience:

2+ years in community management, engagement, or related roles.
Experience working with gig economy workers, delivery services, or in a similar operational environment is a significant plus.

Skills:

Exceptional communication skills in Hebrew and English (written and verbal).
Strong organizational abilities with the capacity to plan and execute multiple initiatives simultaneously.
Proficiency in using communication and collaboration tools such as Slack, WhatsApp, and email platforms.

Personal Qualities:

Empathy and the ability to connect with individuals from diverse backgrounds.
A proactive problem-solver who can anticipate community needs and take initiative.
Passionate about creating a positive and inclusive environment for all.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What you’ll get by joining us

Opportunity to be part of building something exceptional, in an international environment
Lots of learning and growth in a globally scaling tech company
Along with a competitive salary and benefits, you will also be eligible for our stock option plan