Technical Support Analyst

We are looking for a Technical Support Analyst to join our global Campus M Support team! The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues.This is an amazing opportunity to work on the CampusM Mobile App, supporting our global clients. If this sounds like an opportunity you are interested in, then we would love to talk to you!About You – experience, education, skills, and accomplishments.2 years of experience working in a related Customer Care or library environment.Bachelor’s degree (Library Sciences, STEM, or Computer Science) or equivalent relevant experience.Fluency in English required (written and spoken).It would be great if you also had . . .Experience with MS Office (Excel, Word, and PowerPoint).Basic working knowledge with SQL queriesExperience working with Kibana logs.What will you be doing in this role?Investigate and troubleshoot technical issues and product defectsResolve complex software-related issues by providing technical solutionsInteract with internal departments (development, product management, support teams, etc.)Communicate directly with customers around the worldBecome a knowledge domain expert for the CampusM mobile app softwareAbout the TeamThe global team consists of 4 analysts who report to their Leader. We investigate and troubleshoot technical issues and product defects and report them to the development team if needed.Our team works closely with the company's development teams, Product Management, and other Support teams to provide an excellent customer experience.Hours of Work / More important information for you:Our base is in the Jerusalem, Israel office, hybrid mode.This is a full-time positionAt Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.