Customer Success Business Analyst

Description:

Nice to meet you - we are Kornit Digital!

Kornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment.

Every day we take the chance to re-invent, create, solve, adapt, improve and conquer the unexpected. Our engagement drives us to change the way people print on textiles today and in the future.

You are invited to be part of it to #expressyourbest!

Click to learn more > www.kornit.com

Department: Customer Growth and Success

Reports to: Director of CS Business Operations

Location: Rosh Ha’ayin 

We are looking for a Business Analyst to join Kornit’s global Customer Success organization.

In this hands-on role, you will focus on financial and operational analysis, service revenues, costs, pricing models, and gross margin performance across regions.

You’ll collaborate with regional CS teams and finance to identify improvement opportunities, challenge assumptions, and translate data into practical, actionable insights.

Key Responsibilities:

• Service P&L Analysis - Own ongoing analysis of the global service P&L, including revenues, costs, and gross margin performance. Identify trends, gaps, and improvement opportunities impacting service profitability and operational efficiency.
• Service Pricing - Analyze and support service pricing models and contract structures, ensuring alignment with profitability and business objectives.
• Regional Partnership: Collaborate with regional service teams, challenging assumptions and translating data-driven insights into actionable improvement plans.
• Insights & Reporting: Develop dashboards and reports that provide timely, actionable insights for leadership and regional stakeholders.
• Planning & Forecasting: Support service revenue forecasting, validate key assumptions for the annual operating plan (AOP), and monitor actual results versus targets.

Requirements:

• 2+ years of experience in a business analytics, commercial operations, or service business environment, with a strong analytical focus.
• Proven ability to analyze financial and operational data, including revenues, costs, margins, and trends, and translate them into business insights.
• Strong business and analytical mindset, with the ability to understand commercial models, financial drivers, and their impact on profitability.
• Experience working with Salesforce, ERP, and BI tools.
• Strong collaboration skills and ability to influence stakeholders across Service, Finance, and regional teams.
• Fluent English and strong communication skills, both written and verbal.
• Experience with financial modeling, pricing analysis, or business case development - an advantage.

KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.