Director of Customer Success

Description:

Nice to meet you - we are Kornit Digital!

Kornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment.

Every day we take the chance to re-invent, create, solve, adapt, improve and conquer the unexpected. Our engagement drives us to change the way people print on textiles today and in the future.

You are invited to be part of it to #expressyourbest!

Click to learn more > www.kornit.com

Reports to: VP Customer Success and Growth

Location: Afek Industrial Park, Rosh Ha'ayin

What will you do?

The Director of Customer Success responsible for the end-to-end leadership of Kornit’s Apollo program and strategic customer portfolio. This is a pivotal leadership role, directly impacting product success, customer satisfaction, recurring revenue, and long-term growth. You will lead a team of about 9 people, ensure world-class execution, field expertise, and deep partnership with Kornit’s largest and most complex customers globally.

What will you do?

●    Lead Apollo Program: Own end-to-end success of Apollo deployments, onboarding, stabilization, and ongoing growth for global customers.

●    Strategic Account Management: Manage Kornit’s most valuable and complex customer relationships, ensuring high satisfaction, retention, and expansion.

●    Cross-Functional Leadership: Align with field teams, R&D, Product, and regional leaders to ensure smooth execution and rapid issue resolution.

●    Enablement & Training: Drive scalable onboarding, certification, and knowledge sharing for Apollo internally and with customers.

●    Drive Adoption & Value: Accelerate product adoption, maximize customer value, and turn insights into actionable improvements.

●    Executive Reporting: Monitor and report on key program metrics, risks, and opportunities to Kornit leadership.

What should you have?

• 8+ years in Customer Success, Program Management, or Technical/Commercial leadership roles within global B2B technology (hardware/software/SaaS/industrial solutions).
• Leading customer success teams
• 5+ years managing large programs, strategic accounts, or high-value customer relationships.
• Experience in capital equipment product - significant advantage
• Proven track record of leading complex deployments, driving adoption, and delivering customer value at scale.
• Experience in cross-functional leadership, working with Customer Success, Product, R&D, Regional Sales/Support, and field teams.
• Strong analytical skills, with a data-driven approach to process improvement, KPI tracking, and reporting.
• Outstanding communication, stakeholder management, and executive presence.

KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.