Technical Support engineer

Description:

Nice to meet you - we are Kornit Digital!

Kornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment.

Every day we take the chance to re-invent, create, solve, adapt, improve and conquer the unexpected. Our engagement drives us to change the way people print on textiles today and in the future.

You are invited to be part of it to #expressyourbest!

Click to learn more > www.kornit.com

Location: Afek Industrial Park, Rosh Ha'Ayin

Reports to: Global Technical Team Leader

Kornit Digital, is looking for a  Technical Support Engineer to join our team!

What will you do?

• End to end responsibility for total customer experience (remotely or on-site) –mostly related to installations, configuration, operation and training of Kornit solutions and applications
• Provide exceptional customer experience
• Escalate critical customer situations to the appropriate level of management and engineering expertise
• Establish yourself as a technical focal point and product expert – Inbound and outbound
• Work closely with global service organization – product leaders, field service engineers, Ops teams and R&D
• Represent the voice of the customer, to ensure serviceability and product quality issues are being tracked, prioritized & resolved
• Contribute to documentation and knowledgebase article library
• Travel upon need - about 50%

What Should you have?

• Bachelor's degree / Practical Engineer in the field of Mechanical / Electrical Engineering
• Willingness and availability to travel frequently (upon need, 50%) and work night shifts – a must.
• Self motivated and passionate about technical problem solving, great troubleshooting skills and the ability to visualize problems remotely
• Excellent customer orientation, customer facing experience - an advantage
• Excel and PowerPoint knowledge - an advantage
• A quick learner, creative with a can-do attitude that can work independently or as a part of a team
• A great communicator, verbally and in writing, English fluency – a must

Don't check all the boxes? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes in our passionate -and-fun, remote-friendly, fast paced environment—apply anyway. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.