Technical Success Manager - Digital

Description:

About Port

At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C, we are in a phase of rapid growth with strong enterprise momentum.

Port acts as the central nervous system for engineering teams, enabling platform teams to unify their stack and expose it through governed golden paths for developers and AI agents. By combining engineering context, workflows, and actions, we help organizations move from manual processes to autonomous, AI-assisted engineering workflows while maintaining control and accountability.

As a product-led company, we aim to build a platform that fundamentally shapes how modern engineering organizations operate.

About the Role:

As a Digital Technical Success Manager, you will drive adoption and value realization across a scaled portfolio of customers.

You will work closely with Digital Success, Account Managers, Solution Architects, and Support, owning customer health and adoption outcomes end-to-end. This role combines customer-facing project ownership, structured execution, and data-driven decision-making to deliver measurable impact at scale.

About Your Day-to-Day:

As a Digital Technical Success Manager, you will drive adoption and value realization across a scaled portfolio of customers, owning their journey from onboarding to measurable impact.

In your day-to-day, you will take full ownership of customer health and outcomes, leading initiatives end-to-end from defining scope and success criteria through execution and delivery. You’ll work with customers to translate complex technical needs into clear, structured plans, guiding them through use cases, milestones, and KPIs to ensure real business value.

A big part of the role is building for scale. You will develop and refine digital success playbooks, templates, and automation to support a 1:many model, while engaging customers through scalable formats such as async QBRs, dashboards, and group sessions.

You will proactively monitor account health using data and leading indicators, stepping in when needed with structured intervention plans to support at-risk customers and drive them back to success.

This role is highly cross-functional. You will partner closely with Account Managers on renewals and expansion opportunities, collaborate with Solution Architects on deeper technical needs, and work with Product teams to surface customer insights and identify patterns that can shape future development.

What Success Looks Like:

Within 90 days: Take ownership of your portfolio, complete onboarding, and lead initial customer interventions.

Within 6 months: Drive measurable improvements in customer health and build scalable playbooks that reduce manual effort and increase impact.

• 3+ years of experience in DevOps, Software Engineering, or a technical customer-facing role such as Technical Customer Success, Technical Account Management, Solutions Engineering, or Support Engineering
• Proven experience working with technical stakeholders such as VP R&D, CTOs, and engineering leaders
• Strong project management skills with the ability to lead initiatives end-to-end and drive structured execution
• Hands-on experience with developer tools, CI/CD, cloud infrastructure, and modern software development practices
• Experience managing a portfolio of customers in a scaled (1:many) model is a strong advantage
• Ability to operate in a fast-paced, high-growth environment