Technical Success Engineer

Description:

About Port

At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum.

We serve as the central nervous system for engineering, enabling platform teams to unify their stack and present it as a governed layer through golden paths for developers and AI agents.

By integrating rich engineering context, workflows, and actions, we assist organizations in transitioning from manual processes to autonomous, AI-assisted engineering workflows while maintaining control and accountability.

As a product-led company, we believe in building world-class platforms that fundamentally shape how modern engineering organizations operate.

Our growth is driven by the industry’s leading product and the continuous innovation of our customers - big and small, who use our platform to transform how developers work.

About your day-to-day:

We are looking for a Technical Success Engineer with a strategic mindset and a proactive approach. In this key role, you will be crucial in ensuring our customers fully leverage our Internal Developer Portal to meet their business goals. This position requires a blend of technical expertise and customer-facing skills to guide clients from onboarding to adoption, ensuring their satisfaction and identifying expansion opportunities.

As part of your responsibilities, you will:

● Act as the main point of contact for customers, thoroughly understanding their technical needs, challenges, and business objectives to develop customized success strategies.

● Monitor technical health metrics within customer accounts, proactively resolving issues to ensure ongoing customer satisfaction and success.

● Build and sustain strong relationships with key stakeholders, positioning yourself as a trusted advisor on all matters related to Port.

● Lead strategic initiatives, including customized onboarding programs and adoption plans, to align with customer goals.

● Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and encouraging collaborative solutions.

● Work with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.

What success will look like:

● Customers successfully onboard and adopt Port across their engineering teams.

● Strong relationships are built with technical stakeholders, positioning Port as a trusted platform.

● Customer accounts remain technically healthy with proactive issue resolution and high satisfaction.

● Expansion opportunities are identified through demonstrated product value and strong adoption.

• 5+ years of experience in technical customer-facing roles such as Technical Customer Success Manager, Technical Customer Success Engineer, or Technical Account Management within the tech or SaaS industry.
• In-depth experience with technical products or services, especially familiarity with developer tools, CI/CD practices, cloud infrastructure and software development processes.
• Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
• Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
• A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.
• Full professional proficiency in Hebrew (spoken, written, and reading) - required.
• Availability to work Monday through Friday as part of a full-time role (Wednesday and Friday are work-from-home days) - required.