Duty Drawback Specialist

Description:

Global-e is the leader of global e-commerce enablement for the biggest and most lovable brands in the world. One of Global-e’s strategic advantages, is its Duty Draw Back program. This is the way to save on returned goods and increase margins for international trading. We are expanding rapidly our activity and team around these programs to maximize ROI for our brands.  

About the Role:

We’re looking for a highly organized Duty Drawback Operations Analyst who will ensure the accurate and efficient execution of daily operational processes. This role is ideal for someone detail-oriented who enjoys structured tasks, process ownership, and operational responsibility. 

Responsibilities :

• Perform daily operational checks across export/import/return data. 
• Validate eligibility conditions for shipments and merchants. 
• Support onboarding and configuration for new merchants joining the various Duty Drawback programs. 
• Monitor return flows  
• Prepare documentation packets for claims and audits. 
• Maintain internal trackers for documentation, claim readiness, and audit actions. 
• Handle claim execution tasks. 
• Handle compliance reviews. 
• Coordinate with multiple internal teams to close operational gaps.

• BA/BS degree in Business, Law, Logistics, Economics, International Relations, or similar. 
• Strong Excel + working SQL skills – Mandatory. 
• Excellent attention to detail. 
• Strong organizational skills. 
• English proficiency. 
• Ability to prioritize and manage multiple tasks.
• Experience in data analysis, financial operations, or technical operations - advantage
• Knowledge of customs, trade, or duty drawback programs - advantage