Product Manager- CRM System

Description:

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. 

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC. 

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

As a Product Manager for our internal platforms, you will play a crucial role in empowering our global teams and scaling our operations. You will be responsible for leading the vision, strategy, and execution of a brand-new, in-house CRM system built from the ground up to support our unique cross-border business workflows.

Key Responsibilities

• Lead the CRM Strategy: Drive the end-to-end product lifecycle for the new in-house CRM, from initial planning and architecture to delivery, rollout, and user adoption.
• Enterprise-Wide Alignment: Engage deeply with a wide array of internal teams across the entire company, as well as senior management, to map complex workflows and translate them into scalable, innovative technical solutions.
• Roadmap Ownership: Define and own the delivery of the internal CRM product roadmap, ensuring tight alignment with Global-e's operational goals and growth targets.
• Cross-Functional Collaboration: Partner closely with engineering teams, operations specialists, and business units to drive product management from planning to delivery.
• Detailed Specifications: Translate high-level business requirements and varying internal user needs into detailed product specifications and actionable development tasks.
• Communication: Communicate effectively at both the business and technical levels (written and verbal), acting as the bridge between development teams and the rest of the organization.

• 5+ years of product management experience, with a strong preference for candidates who have built complex internal tools, enterprise platforms, or custom CRM systems.
• B2B/SaaS or internal platform experience – Must.
• Strong technical foundation with the ability to understand complex data architectures and effectively collaborate with engineering teams.
• Experience with developing AI-driven solutions (e.g., workflow automation, predictive insights, or intelligent routing).
• Proven track record of handling large, complex features while remaining detail-oriented and maintaining high accuracy.
• High sense of ownership, accountability, and a proactive approach to overcoming engineering and user adoption challenges.
• Familiarity with agile product development methodologies.
• Ability to break down complex, cross-departmental business needs into actionable, manageable tasks.
• Excellent project management skills, with the ability to prioritize effectively in a fast-paced environment.
• Strong communication and interpersonal skills to collaborate with a diverse set of stakeholders, from daily platform users to executive management.
• Experience managing third-party API integrations.
• e-Commerce industry experience – a major plus.