Application Support Engineer

Description:

We are seeking an Application Support Engineer to join our global team of professionals, ensuring the seamless operation of our systems and delivering exceptional service to our clients at Global-e.

This role involves close collaboration with other Global-e engineers and cross-functional teams to resolve production issues promptly and professionally. It also offers the opportunity to work with tier-1 retailers and leading online brands that trust Global-e as their cross-border eCommerce solution provider, relying on our system’s high availability.

Responsibilities:

• Troubleshooting Issues: Assist customers with resolving technical issues related to the Global-e integration.
• Providing Technical Assistance: Guide customers on how to use specific features or tools on the platform.
• Ticket Management: Track and resolve support tickets efficiently, ensuring timely resolution.
• Bug Identification and Reporting: Identify, replicate, and report bugs to the relevant teams.
• Liaising with Developers: Work with the development team to escalate and resolve complex technical issues. 

• 1-2 years of experience as an application or technical support engineer.
• Excellent understanding of technical support methodologies and tools.
• Exceptional troubleshooting skills.
• Willingness and ability to deep dive into the problem and find the root cause.
• Ability to multitask and handle various priorities.
• Exceptional interpersonal skills
• Experience with debugging tools and analyzing logs
• Experience with Atlassian, Zendesk, SharePoint – advantage.
• Knowledge of SQL and experience working with relational databases are a must.
• Previous experience working in a global organization – advantage.
• Excellent English – written and verbal communication skills – must