Business Operations Analyst

Description:

We are looking for a Business Operations Analyst to lead GTM operations, performance analysis, and core commercial reports across Sales, Partnerships, and Customer Success.

This is a highly analytical, execution-focused role responsible for driving operational rigor across the entire GTM funnel, with clear ownership over deliverables, timelines, and on-time execution.

Key Responsibilities

• Lead GTM operating cadence, including pipeline, forecast, regional, enterprise, churn, and performance reviews
• Analyze sales and funnel performance (conversion, pacing, attainment, win/loss trends, pipeline gaps) and surface actionable insights
• Own recurring GTM deliverables, ensuring accuracy, consistency, and timely delivery
• Track and support strategic GTM initiatives and commercial programs, driving follow-ups to completion
• Partner with RevOps and Finance on commissions, incentives, and performance tracking across Sales, CSM, Partnerships, and SDR teams
• Support digital marketing and inbound initiatives through performance analysis and funnel optimization
• Support event and partnership-related GTM initiatives, including lead tracking, attribution, and post-event performance analysis
• Work cross-functionally with GTM leadership, Marketing, Partnerships, Finance, and Business Operations to improve execution and forecasting accuracy

• At least 2 years of experience in Business, Revenue, or Sales Operations, or Business / Strategy Analytics in a tech or SaaS environment
• Strong analytical skills with experience in performance analysis, funnel metrics, and GTM KPIs
• Experience with CRM systems (HubSpot preferred) – advantage
• Strong Excel / Google Sheets skills; BI tools are a plus
• Solid understanding of sales funnels, GMV-based businesses, and GTM motions
• Highly organized and detail-oriented, with the ability to manage multiple deliverables and meet deadlines in a dynamic environment
• Strong communication skills and ability to work cross-functionally in a fast-paced environment