Delivery Solution Engineer

Description:

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless, localized shopping experience.

We’re looking for a Delivery Solutions Engineer to lead discussions with clients, design integration scopes, and ensure smooth implementation of our platform. This role combines post-sales technical consulting, hands-on integration work, and cross-functional collaboration with Product, R&D, Sales, and Customer Success teams. 

Responsibilities 

• Lead technical discovery and integration discussions with new and existing clients. 
• Explain solution capabilities and recommend best practice integration approaches. 
• Demonstrate demos and training sessions. 
• Own the integration lifecycle: technical scoping, data flow definition, API setup, configuration, troubleshooting, and delivery. 
• Work with Development teams to address client-specific requirements and resolve issues. 
• Provide ongoing technical guidance to internal and externals stakeholders. 
• Act as a product expert and share client feedback with Product/R&D. 

• 3+ years in solutions engineering, system engineering, or system integration (SaaS/web). 
• Strong knowledge of REST APIs, JSON, HTTP, and relational databases (SQL). 
• Understanding complex system architectures and data flow. 
• Experience in debugging, troubleshooting, and analysing logs. 
• Familiarity with HTML/CSS; JavaScript preferred; PHP/.NET a plus. 
• Experience with eCommerce platforms (e.g., Shopify, Magento, SFCC) is an advantage. 
• Excellent communication skills; able to explain complex concepts to varied audiences. 
• Experience working with distributed teams; ability to manage multiple projects.