Technical Writer

Description:

ScaleOps is redefining how modern DevOps teams manage their cloud-native infrastructure. Our real-time, automated cloud resource management platform eliminates the need for manual tuning and allocation. With over $80M in funding and customers like Wiz, SentinelOne, Outreach, and Orca Security, ScaleOps is scaling fast — and looking for sharp, curious minds to grow with us.

We’re building a platform that gives engineering teams superpowers. Behind every great product is clear, helpful, and accurate documentation — and that’s where you come in.

About the Role

We’re looking for a Technical Writer to join our Product team and own the voice of our documentation. You'll help ensure that ScaleOps users — from DevOps engineers to application developers — have the clear, actionable guidance they need to succeed.

This role is perfect for someone who loves translating technical complexity into crisp, easy-to-follow documentation and thrives in a fast-paced, developer-centric environment.

What You’ll Do:

• Create, maintain, and improve technical documentation across our platform, CLI tools, and integrations
• Collaborate closely with Product, Engineering, and Customer Success to understand new features and translate them into user-facing guides and release notes
• Own the end-to-end documentation workflow: structure, style, tooling, and publishing
• Review and refine in-app text, tooltips, and microcopy to ensure clarity and consistency
• Contribute to customer-facing knowledge bases and onboarding materials
• Help define the docs strategy as we scale and build a documentation culture within the company

What You Bring

• 3+ years of experience in technical writing for a technical or developer audience
• Strong technical background — whether through formal education or hands-on experience in dev, QA, DevOps, or related roles
• Native-level English and exceptional writing and editing skills
• Ability to work independently and take full ownership of your documentation pipeline
• Curiosity and passion for simplifying complex systems

Bonus Points

• Experience working in cloud infrastructure, Kubernetes, or DevOps tooling
• Familiarity with docs-as-code workflows (e.g. Markdown, Git, static site generators)
• Prior work with B2B SaaS or developer platforms