System Administrator / Tier 2–3 IT Support

We are looking for a hands-on System Administrator / Tier 2–3 IT Support Specialist to join a professional IT team specializing in cybersecurity, infrastructure, and business continuity solutions.

This role combines advanced technical support, system administration, and on-site troubleshooting across multiple client environments.

Key Responsibilities

- Provide Tier 2/3 technical support remotely and on-site, from troubleshooting to resolution.

- Administer Microsoft 365, Active Directory, Entra ID, Windows Server, Domain Controllers, and GPO.

- Support on-premises, cloud, and Terminal Server environments.

- Troubleshoot networking issues, including DNS, DHCP, and VPN.

- Install, configure, and maintain workstations, hardware, printers, and network equipment.

- Maintain virtualized environments, backup solutions, and monitoring systems.

- Manage technical incidents, documentation, and SLA requirements.

Requirements

- 2–5 years of experience in System Administration or Tier 2/3 IT Support.

- Proven hands-on experience providing both remote support and on-site technical services.

- Strong experience with Microsoft 365 administration, Active Directory, Entra ID, Windows Server, and GPO.

- Practical knowledge of networking, troubleshooting, and hardware support.

- Ability to independently diagnose and resolve complex technical issues.

- Valid driver's license.

- Good communication skills in Hebrew and English.

- Strong customer service orientation and teamwork skills.

Advantages

- Experience in an MSP or multi-client environment.

- Familiarity with N-able Cove, Proxmox, PRTG, Zabbix, or PowerShell.

- Experience with Firewalls, EDR, Bitdefender, and DLP solutions.

- Knowledge of security monitoring, SOC, Audit systems, or AI tools.

Additional Information

- Full-time, Sunday–Thursday, 08:00–17:00 or 09:00–18:00.

- On-site client visits, mainly across Central Israel and the Sharon area, using a company service vehicle.

- Weekend on-call rotation, approximately once every 4–6 weeks.