Network Specialist

We are recruiting a Network Specialist for an organization located in central Israel

RESPONSIBILITIES:

• Operating and maintaining telephony systems based on Avaya and NICE
• Providing technical support to service centers and troubleshooting system issues
• Configuring and modifying system settings, managing extensions, and configuring call routing
• Maintaining IVR and call recording systems
• Working with CTI interfaces, performing system integrations, and working with communication protocols

REQUIREMENTS:

• Experience working with Avaya environments, particularly Communication Manager, Session Manager, System Manager, AES, SBC, and CMS
• Experience operating contact center systems, including VDN, Vector, Skills, Agents, queues, IVR, and Call Flows
• Familiarity with NICE and call and screen recording systems
• Familiarity with CTI and AES/TSAPI/DMCC integrations
• Experience troubleshooting, maintaining, upgrading, monitoring, and documenting telephony systems