SOC/MDR Manager

CYBERcom is seeking a highly skilled and driven SOC & MDR Manager to lead our 24/7 Managed Detection and Response team. In this dual-function role, you won't just manage a group of talented analysts, you will take end-to-end ownership of the MDR service across our MSSP department.

Leveraging Palo Alto Networks Cortex XSIAM and XDR, you will ensure our clients receive world-class monitoring, rapid incident response, and proactive posture management. You will serve as the bridge between our technical operations and our clients' leadership, ensuring that our service consistently meets rigorous operational goals.

What You Will Do:

• Service Ownership & SLA Management: Take full accountability for the MDR service delivery. Drive and maintain strict SLA compliance across the detection funnel, closely monitoring MTTA, MTTR, and MTTC to ensure exceptional service quality.
• Team Leadership & Mentorship: Lead, train, and evaluate a team of SOC analysts. You will be responsible for continuous performance management, shift coordination, and ensuring that all team operational goals are met (which serves as the baseline for our team's flexible working hours and schedule arrangements).
• Client-Centric Operations: Act as the face of the MDR service for a diverse portfolio of enterprise clients. Because cybersecurity duties and scopes can differ significantly across different clients, you will adapt operational delivery to meet specific customer environments and needs.
• Executive Communication: Lead monthly client status meetings, presenting executive summaries, MITRE ATT&CK threat landscapes, and strategic recommendations (balancing risk reduction against effort) to CISOs and IT Directors.
• Technical Oversight & Optimization: Oversee the continuous tuning of Cortex XSIAM/XDR platforms. Drive our automation rate upward by supervising playbook creation and refining detection sources to reduce alert fatigue and manage high/critical case volumes.
• Posture & Exposure Management: Guide the team beyond reactive security by managing proactive posture findings, tracking remediation efforts (e.g., exposed cloud infrastructure), and ensuring data source health.

Requirements

• Extensive hands-on experience and deep architectural understanding of Palo Alto Networks Cortex XSIAM and Cortex XDR or competitors.
• Strong background in performance review processes, team management, and driving analyst efficiency.
• Exceptional customer-facing communication skills; ability to translate complex security incidents and posture findings into actionable, business-level insights.
• Solid grasp of cloud security fundamentals, incident response playbooks, and threat intelligence.
• High accountability and a continuous-improvement mindset.
• Fluent Hebrew and English (written and spoken).

Benefits

Join a leading MSSP at the forefront of AI-driven security operations. We offer a dynamic environment where you can shape the future of our MDR service, work with top-tier enterprise clients, and utilize the most advanced tools in the industry.