IT Manager

A fast-growing, well-funded multidisciplinary high-tech enterprise backed by tens of millions of dollars from premier venture capital firms, deploying complex hardware-software platforms to international markets across North America and Asia.

Employing over 100 professionals, the organization operates modern engineering and operational infrastructures supporting globally distributed operations.

The corporate culture emphasizes operational excellence, high reliability, and dedicated employee transit solutions connecting directly to major central train hubs. Operating on a full-time in-office model.

Role Description-

• Serving as an IT Helpdesk & Support Specialist, delivering comprehensive, multi-platform technical support across corporate hardware, software, networking, and SaaS applications for local and global teams.
• Managing, tracking, and resolving IT service requests and incidents end-to-end via the organizational ticketing system under agreed SLAs.
• Troubleshooting, provisioning, and maintaining workstations, laptops, peripheral devices, and conference room systems across Windows, macOS, and Linux environments.
• Administering core enterprise cloud and identity ecosystems, including Google Workspace, Microsoft 365, Active Directory, and identity providers.
• Diagnosing and resolving network connectivity issues (LAN/WAN, Wi-Fi, VPN, switches, and firewalls) and endpoint operating system anomalies.
• Developing and updating technical troubleshooting documentation, user guides, and IT knowledge base articles.
• Identifying recurring technical bottlenecks and implementing proactive preventive maintenance routines and automated workflows.
• Participating in an on-call rotational duty roster for critical IT issues (including occasional weekends).

Requirements-

• 2 years of proven professional hands-on experience in IT Helpdesk / IT Support roles within a startup, high-tech, or fast-paced technology enterprise – Mandatory
• Demonstrated practical experience providing direct technical support to both local (on-site) and remote employees globally – Mandatory
• Strong hands-on troubleshooting capabilities across Hardware, Software, Operating Systems, and basic Network environments – Mandatory
• Proven hands-on administration and troubleshooting proficiency across Windows, macOS, and Linux operating systems – Mandatory
• Practical working knowledge of Google Workspace, Microsoft 365, and Active Directory – Mandatory
• Readiness to participate in occasional on-call shifts, including weekends, for critical incident escalations – Mandatory
• Full-time commitment to working on-site from the company’s office in the Sharon region (supported by corporate train shuttles) – Mandatory
• Fluent, professional technical communication and service-oriented interaction in English (written and verbal) – Mandatory