CRM System Analyst – Microsoft Dynamics 365

About IDEO Digital

IDEO Digital is a software company specializing in the development and delivery of digital solutions and complex enterprise systems for leading organizations. We work across Web, Mobile, CRM, AI, and enterprise technologies, supporting our clients throughout the entire project lifecycle.

About the Role

We are looking for an experienced CRM System Analyst to join our team.

The role involves leading the analysis, configuration, and implementation of CRM solutions based on Microsoft Dynamics 365, working closely with clients to translate business needs into effective technical solutions.

Key Responsibilities

• Analyze business requirements and design solutions using Microsoft Dynamics 365.
• Configure, implement, and customize CRM solutions based on client needs.
• Lead client meetings, requirements-gathering workshops, and solution presentations.
• Collaborate with development, QA, and project management teams.
• Support User Acceptance Testing (UAT) and end-user training.

Requirements

• Hands-on experience in system analysis and implementation of Microsoft Dynamics 365 – Mandatory.
• Experience working directly with clients, gathering requirements, and presenting solutions.
• Strong understanding of business processes and the ability to translate business needs into system requirements.
• Familiarity with Power Apps and Power Pages – a significant advantage.
• Knowledge of Power Platform, including Power Automate and Power BI – an advantage.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple tasks and projects simultaneously.

Position: Full-time | Hybrid

Interested? We'd love to hear from you!