Hotel Hospitality Manager

Company Description

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Role Description

To manage the day-to-day hospitality operations of Villa Daksa LTC and will perform the following duties diligently, professionally, and in accordance with approved budgets, policies, licenses, health and safety requirements, and applicable law:

·      Manage guest-room inventory, reservations, confirmations, arrivals, departures, guest communications, service recovery, occupancy reporting, and related records for the property’s five guest rooms.

·      Oversee food and beverage operations, including the restaurant, onsite bar, in-room dining, and minibar service; coordinate purchasing, inventory, sanitation, service standards, and applicable licensing compliance.

·      Manage reservations and guest coordination for spa treatments and the rooftop hydrotherapy area, including schedules, capacity records, cleanliness, safety procedures, and coordination with qualified service providers.

·      Direct general housekeeping, laundry coordination, room readiness, public-area cleanliness, grounds management, landscaping coordination, and property presentation.

·      Coordinate preventive and corrective maintenance, vendor access, service requests, safety inspections, repair logs, and upkeep of rooms, facilities, equipment, utilities, and grounds.

·      Administer hotel electronic systems, including reservation, point-of-sale, access, communications, guest-service, scheduling, and bookkeeping systems; protect credentials and promptly report outages or security concerns.

·      Schedule staff, accurately track employee hours, maintain attendance records, and submit timely payroll information, while complying with applicable working-time and recordkeeping requirements.

·      Manage inventory and ordering across hotel operations, including guest supplies, linens, housekeeping materials, food and beverage stock, minibar items, spa supplies, maintenance parts, and office materials; maintain par levels, obtain required approvals, receive and verify deliveries, control waste, and keep accurate inventory records.

Qualifications

• Strong Customer Service and Receptionist Duties skills, with a focus on delivering exceptional guest experiences
• Proficiency in Budgeting and Sales to achieve financial goals and drive revenue growth
• Experience in managing Food & Beverage services to ensure quality standards and high customer satisfaction
• Excellent leadership and team management skills
• Ability to effectively communicate and collaborate with teams at all levels
• Previous experience in hospitality management preferred
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is advantageous

Local candidates ONLY