Office Manager & Client Coordinator

Office & Client Coordinator

Clarity Sec is an Israeli cybersecurity firm that has been operating for close to two decades, providing clients with vCISO services, managed SOC, incident response and security posture assessments. We are recruiting an Office & Client Coordinator.

The Office & Client Coordinator keeps the office running, supports the CEO with day-to-day admin, and acts as the link between our clients and our helpdesk team. We are a small firm so this is a hands-on role: you will do the work yourself rather than manage others, and it spans a wide range of tasks. The position requires discretion in handling confidential information and a high level of English.

Responsibilities

Client and Helpdesk Coordination

• Receiving client requests and routing them to the right person on the helpdesk team
• Tracking open requests and following up until they are resolved
• Keeping clients updated on the status of their requests
• Ongoing communication in English with Israeli and international clients, both written and verbal
• Coordinating calls, demos and meetings with clients abroad, taking time zones into account
• Providing logistical support for client visits and delegations in Israel

Supporting the CEO

• Managing the CEO’s calendar and scheduling internal and external meetings
• Organising international business travel: flights, hotels and related logistics
• Preparing presentations, reports and meeting summaries

Office Management

• Day-to-day running of the office
• Managing office suppliers and handling faults and maintenance
• Working with vendors: obtaining quotes, comparing prices and managing ongoing relationships
• Placing orders and tracking deliveries
• Organising company events and team activities
• Tracking employee attendance, vacation and sick days
• Managing filing and documents with strict confidentiality

Requirements

• 5+ years’ experience as an office manager, administrative coordinator or in a similar role
• Experience in a tech or cyber company is an advantage
• High business-level English, spoken and written
• Strong communication skills in Hebrew
• Experience working with clients, ideally including international clients
• Good command of Office tools (Outlook, Excel, PowerPoint)
• Comfortable using AI tools in day-to-day work
• Highly organised, able to handle several tasks at once and prioritise
• Discreet and reliable
• Takes initiative and works independently

Terms of Employment

• Full-time position
• Availability outside standard hours to coordinate with clients in other time zones