Field Services Engineer

Company Description Dinco LTD. is one of Israel’s largest distributors of imaging equipment, serving the medical, veterinary, and industrial sectors. In healthcare, Dinco acts as a local distributor and service provider for FUJIFILM Medical Systems and Shimadzu Medical Systems, supplying advanced imaging solutions across radiology, fluoroscopy, women’s health, cardiology, and angiography. The company also delivers comprehensive medical imaging information systems, including FUJIFILM’s Synapse VNA, PACS, Cardiovascular, 3D, and Mobility platforms, to government hospitals, health service organizations, and numerous private facilities. Dinco supports industrial customers with non-destructive testing solutions and product inspection systems for the food and pharmaceutical industries, and provides veterinarians with X-ray and digital imaging solutions. The organization is well-established in the local market and recognized for its experienced workforce, reliability, and high service standards.
Role Description The Field Services Engineer role at Dinco LTD. is a full-time, on-site position based in Haifa. This role is responsible for installing, configuring, and maintaining medical, veterinary, and industrial imaging systems and related software at customer locations. Day-to-day activities include diagnosing and troubleshooting technical issues, performing corrective and preventive maintenance, and providing hands-on technical support to ensure high equipment uptime and performance. The Field Services Engineer collaborates closely with customers, service coordinators, and vendors to plan service visits, document work performed, and support system upgrades or integrations. The role also involves training end users on safe and effective equipment operation while maintaining a strong focus on safety, compliance, and customer satisfaction.
Qualifications

• Strong field service capabilities, including on-site installation, configuration, and commissioning of imaging or similar technical systems.
• Solid troubleshooting skills for hardware, software, and networking issues, with the ability to diagnose root causes and implement effective solutions.
• Experience providing technical support, both in person and remotely, including clear documentation and follow-up on service requests.
• Proficiency in preventive maintenance activities, such as routine inspections, calibration, and performance testing to minimize downtime.
• Excellent customer service skills, with the ability to communicate clearly, manage expectations, and build professional relationships.
• Relevant technical education (e.g., degree or diploma in Electrical/Electronics Engineering, Biomedical Engineering, Mechatronics, or related field).
• Familiarity with medical imaging equipment or industrial inspection systems is an advantage.
• Ability to work independently, manage multiple service tasks, and travel to customer sites as needed.
• Good spoken and written communication skills in English; Hebrew proficiency is beneficial.
• Understanding of safety