Operational Excellence Lead

We are looking for an experienced Operational Excellence – Delivery Excellence Lead to join the Technology Division of a leading financial organization.

This is a strategic, high-impact role focused on driving operational excellence across R&D teams, optimizing software development processes, and embedding Agile practices into day-to-day development operations.

The ideal candidate brings proven experience in process improvement within technology organizations, with the ability to identify inefficiencies, implement practical solutions, and drive sustainable organizational change.

Key Responsibilities

• Lead strategic operational excellence and continuous improvement initiatives across software development teams.
• Analyze, optimize, and streamline end-to-end R&D and software delivery processes.
• Drive the implementation and adoption of Agile methodologies and best practices in the daily operations of development teams.
• Identify bottlenecks, inefficiencies, and organizational barriers, and implement practical solutions to improve productivity and delivery performance.
• Partner closely with R&D managers, development teams, Product Managers, and technology leadership to drive cross-functional improvements.
• Support large-scale Agile transformation initiatives within a Scaled Agile environment.
• Promote the adoption of advanced development practices, automation, DevOps, CI/CD, Cloud, and AI-driven solutions.
• Establish KPIs, dashboards, and management routines to measure performance and support continuous improvement.
• Lead organizational change initiatives and influence stakeholders across multiple teams.

Requirements

• Proven experience in Operational Excellence and process improvement within software development or R&D environments – Must.
• Hands-on experience implementing Agile methodologies and practices into the day-to-day workflows of development teams – Must.
• Strong understanding of software development processes, Agile delivery methodologies, and R&D operations.
• Demonstrated ability to identify bottlenecks, optimize workflows, and improve delivery efficiency and team productivity.
• Experience leading cross-functional process improvement initiatives and driving organizational change.
• Ability to influence R&D leaders, managers, and technical teams without direct authority.
• Strong analytical thinking, problem-solving skills, and a process-oriented mindset.
• Excellent stakeholder management, communication, and collaboration skills.
• Ability to translate strategic objectives into practical, measurable improvements.

Nice to Have

• Experience in technology or management consulting.
• Previous leadership or management experience.
• Bachelor's degree in Industrial Engineering, Information Systems, or a related field.
• Experience working in Scaled Agile environments.
• Familiarity with DevOps, CI/CD, Cloud, automation, and AI-driven development processes.
• Experience leading large-scale technology transformation initiatives.

We are looking for a change leader, not a traditional Project Manager. Someone who understands how R&D teams operate, knows how to improve development processes, and can successfully embed Agile practices into everyday workflows to accelerate delivery and drive operational excellence.