NOC Operator (37785)

NOC Operator | Jerusalem | Mertens – MalamTeam

Mertens – MalamTeam is hiring a NOC Operator to join a government organization in Jerusalem as part of the Technology and Cybersecurity Unit

Key Responsibilities:

Monitor and support IT operations as part of the Network Operations Center team

Respond to customer inquiries via phone and email, open support tickets, provide first-level technical support, and escalate issues to technical teams

Identify and analyze technical issues and provide effective solutions

Collaborate with internal and external customers, cybersecurity teams, networking teams, system administrators, developers, and project managers

Demonstrate strong teamwork, excellent customer service skills, and a proactive approach to problem-solving

Requirements:

Experience troubleshooting basic network issues and understanding networking terminology

Experience working with information security and networking products, including Firewalls, Proxy, and Load Balancers

Experience providing technical support to customers and working directly with end users and IT professionals

Experience operating and maintaining Windows servers and IIS-based systems

Experience working in a team environment