Help Desk Specialist (37735)

Help Desk Specialist | Jerusalem | 24/7 Shifts | Mertens – MalamTeam

Mertens – MalamTeam is hiring a Help Desk Specialist to join a large and significant defense organization in Jerusalem

This is an excellent opportunity to work in a dynamic, engaging, and technology-driven environment, contribute to meaningful operations, and develop your technical skills through continuous learning and professional growth

Key Responsibilities:

Provide technical support and assistance for IT systems, hardware, software, and peripheral devices

Troubleshoot technical issues and deliver professional support to users

Work in a 24/7 shift-based environment with flexible scheduling

Position is also suitable for students

Requirements:

At least 1 year of experience providing technical support over the phone

Previous customer service experience in any field

Strong independent learning abilities

Basic computer knowledge, including Microsoft Office applications, networking, printers, and technical troubleshooting