Duty Station Manager - Fixed Term Contract

For our operations team in TLV airport Ben Gvir, we are currently searching for a Duty Station Manager for a 1-year fixed term contract.

Purpose of the job: The Ground Operations Duty Manager is responsible for ensuring the safe, secure, efficient, and on-time handling of flights and aircraft, and delivering the required service standards for Air France, KLM, and, where applicable, third-party airlines at the station during assigned shifts.

Supervises ground operations, coordinates with stakeholders, and ensures compliance with safety and service standards. Supports cost control by monitoring operational efficiency and resource use. Acts as backup for the Station Manager in case of absence.

Key responsabilities:

1) Operational coordination and communication

Communicate with station manager, Outstations Area Management, airport authorities, GHAs, and partner airlines, coordinate with flight operations, maintenance, and ground handling for smooth operations, provide leadership to ground crew and stakeholders, respond to emergencies and manage safety and security incidents.

2)Customer service and VIP handling

Implement “We Care For Our Customers” training for internal and external staff, manage and resolve customer complaints, prepare, execute, and follow up VIP, CIP, and La Première handling (where applicable).

3)Planning, performance, and reporting

Execute operational plans, schedules, and procedures, track performance metrics including customer satisfaction, ensure timely and accurate reporting of station activities and performance.

4)Financial support and continuity

Assist with invoice approvals, budget preparation, and cost analysis, act as substitute for the station manager in case of absence.

Represent AFKLM in customer court cases

On the site:

TLV airport is a close-knit, service-oriented operation dedicated to delivering exceptional customer experiences, including premium services for La Première passengers. The TLV–CDG route primarily serves a diverse clientele of business travelers and large families, requiring a high level of professionalism, adaptability, and personalized attention.

The TLV Station team is characterized by strong collaboration, mutual support, and a shared commitment to operational excellence. Team members demonstrate exceptional resilience, a strong sense of unity, and a collaborative spirit, fostering a supportive and high-performing work environment.

Job requirements:

·      Bachelor’s degree in aviation, business, or equivalent operational experience

·      Minimum 3 years in airline operations with at least 1 year in a supervisory role

·      Expertise in day-of-operation coordination with GHAs and airport stakeholders

·      Experience handling customer recovery and VIP/CIP services

·      Knowledge of safety and security procedures and incident response

·      Strong communication and decision-making under time pressure

·      Proficient in MS Office for reporting and scheduling

·      Fluent Hebrew and English; French or Dutch is an advantage

·      Ability to work shifts including nights, weekends, and holidays

·      Readiness to act as backup for the Station Manager

·      Potential to expand responsibilities to oversee additional stations in the region

Skills required:

·      Safety Awareness

·      Customer Focus

·      Communication

·      Decisiveness

·      Initiative

·      Stress tolerance

·      Teamwork

·      Building and maintaining relationships

·      Flexibility and Adaptability

·      Analytical skills

• Persuasiveness

Specific training required:

• Dangerous Goods
• Safe and swift / Human Factors
• Competition Law Compliance
• Preventing Bribery and Corruption
• Alert 1 / Alert 2
• LERAP table-top exercise
• SMS / ISMS
• GDPR
• Security (local airport training)

We offer 1-year fixed term contract.