junior customer success

Company Description Reline IT Solutions provides tailored technology services and infrastructure support for a wide range of organizations, from local businesses to international enterprises. The company designs customized IT solutions that fit the specific needs and industry of each client, covering networks, institutions, corporate environments, and websites. Reline focuses on identifying emerging technological trends, analyzing client requirements, and implementing optimal solutions that help customers stay ahead. Team members work in a dynamic environment that combines hands-on technology with close collaboration with diverse clients.
Role Description The junior customer success role at Reline IT Solutions is a full-time, on-site position based in Ness Ziona. In this role, the team member supports customers in their day-to-day use of Reline’s technology solutions, responding to inquiries, guiding users, and helping resolve service-related issues. Responsibilities include onboarding new customers, explaining product features, tracking customer requests, and escalating technical matters to relevant internal teams when needed. The role also involves monitoring customer satisfaction, collecting feedback, and assisting in creating simple documentation or FAQs to improve the customer experience. The position requires close collaboration with senior customer success and technical staff to ensure consistent, high-quality service.
Qualifications

• Customer Service and Customer Support skills to assist users, handle inquiries, and resolve issues effectively.
• Customer Satisfaction focus to monitor feedback, build long-term relationships, and help improve service quality.
• Strong Communication skills to explain technical information clearly and collaborate with internal teams and customers.
• Analytical Skills to understand customer needs, identify patterns in issues, and suggest improvements.
• Ability to work on-site in Ness Ziona and collaborate within a team-oriented environment.
• Basic understanding of IT or technology services; prior experience in a customer-facing role is an advantage.
• Proficiency in relevant office and communication tools; strong organizational and time-management abilities.