Technical Scheduling Associate

On-site: Har Tuv

Hours: Sunday: 10:00 AM to 4:00 PM

Monday to Thursday: 3:00 PM to 12:00 AM

About the Role

We are looking for an organized, professional, and customer-focused team member to support technician site visit coordination and service operations. This role requires strong communication skills, attention to detail, and the ability to keep customers, technicians, and internal teams aligned.

The ideal candidate is proactive, reliable, and committed to delivering a premium service experience.

Requirements

• Confident and persuasive phone presence
• CRM experience
• Self-motivated and goal-oriented
• Strong relationship-building skills with a focus on customer satisfaction
• Work from office
• Team-oriented mindset with a strong work ethic
• Commitment to professionalism and premium service delivery
• Organized and detail-oriented
• Willingness to learn

Responsibilities

• Communicate with customers to coordinate technician site visits.
• Monitor incoming communication channels and ensure all messages are responded to in a timely manner.
• Review analytics and ensure all Tech on Site tickets are updated in the correct categories.
• Track parts deliveries and provide regular updates.
• Review upcoming site visits to confirm that all relevant information is available so technicians can complete the job efficiently.
• Ensure every calendar appointment includes the correct attendees, location, contact information, model numbers, and all other required details.
• Review Tech on Site reports, clarify next steps, and follow up to ensure all relevant parties understand their responsibilities.
• Send, collect, and process site compliance forms, warranty acknowledgment forms, and customer feedback forms.
• Monitoring incoming communication channels, ensuring that all messages are timeously responded to.
• Scheduling TOS
• Reviewing analytics, ensuring that all Tech on Site (T) tickets are in their updated categories. Tracking deliveries of parts and updating me accordingly.
• Keeping a log of who requests travel, the dates traveled, and the costs of all parts of the trip.
• Reviewing upcoming site visits to ensure that all of the relevant information is available to ensure that the technician can show up as needed to complete the job as efficiently as possible.
• Making sure that every calendar appointment has the right people invited, location, contact info, model numbers, all other information.
• Reviewing TOS reports and clarifying the next steps, following up to make sure that relevant parties are fully aware of their next steps.
• Ensuring that FSM fields are correctly filled.
• Ensuring that site compliance forms, warranty acknowledgment forms, and customer feedback forms are sent out, returned, and appropriately processed.

Apply: https://zurl.to/cEi2