Virtual Sales Engineer - West

Your role

Join Leybold as a Virtual Sales Engineer! Be the single point of contact for customers, driving sales in open territories and re-engaging lapsed accounts. Enjoy a hybrid work model after training, inclusive culture, and robust benefits while shaping service success. Reporting to the Customer Success/Virtual Sales Manager, you will be instrumental in facilitating seamless interactions between our sales and technical teams to ensure we meet and exceed customer expectations.

Your Diverse Responsibilities Will Include

• Acting as a principal liaison for customers engaged in pre- and post-sale activities.
• Take owneership of your designated teritorry, including re-engaging lapsed service customers, thereby driving revenue and enhancing customer satisfaction.
• Serving as the primary contact for customers, guiding them through the sales process and ensuring they receive timely and accurate information on our offerings.
• Working collaboratively with outside sales personnel to ensure comprehensive support and coverage of customer needs across all service lines.
• Following up on leads generated through marketing efforts, while also providing requested quotes for the Service Business Line.
• Delivering a general overview of all Service Products and demonstrating product benefits to potential clients.
• Proactively managing open territory while also revitalizing relationships with lapsed service customers to boost sales initiative.
• Collaborating with the applications and tech support teams to propose tailored product alternatives that align with customer needs.
• Identifying opportunities for cross-selling additional Leybold products, including field services and service contract options.
• Enhancing the overall satisfaction of our business lines through improved performance, which leads to greater efficiency in operational practices.
• Actively promoting sustainable practices by reducing the need for commuting, which also reflects our responsibility towards reducing our environmental footprint.
• Maintaining meticulous customer databases and thoroughly documenting all customer interactions and activities using our Customer Relationship Management (CRM) system.
• Developing professional networks by actively engaging in lab and factory visits, enabling you to gain a deeper understanding of our operations and products.
• Upholding the company culture that nurtures early-career professionals, helping them align with the expectations and values of our group.
• Taking advantage of in-office work to receive immediate support and guidance from colleagues, facilitating faster learning and adaptation to the role.
• Completing additional duties as directed by management, demonstrating flexibility and a team-oriented attitude.
  
  

• Prior experience of 1-3 years in technical sales, business development, or a related field is advantageous.
• A bachelor’s degree in Engineering or another technical field, complemented by relevant business or marketing knowledge.
• Experience with vacuum equipment or technical product sales is a plus.
• Familiarity with CRM applications is preferred.
• Exceptional communication skills, both oral and written, are essential for this role.
• Proficient in using MS Office suite to execute daily tasks effectively.
• A strong customer-centric approach, along with the ability to thrive in a collaborative and dynamic team environment, is necessary.
• Demonstrated critical thinking abilities and attention to detail are crucial for success in this position.
• Must be adaptable and a great teammate who can adjust to changing situations.
• A self-starter with a strong work ethic, eager to learn and grow within the organization.
• Fluency in Spanish is an asset.
• Possession of a valid driver’s license is required.
  
  

• At Leybold, we believe in continuous improvement. Our culture is defined by openness to change, feedback, and innovation.
• You will have access to individual learning opportunities, as well as worldwide job openings and specialized training from our dedicated academy to enhance your career trajectory.
• We prioritize your safety and well-being, establishing rigorous workplace safety standards.
• Our competitive compensation package reflects our commitment to valuing our employees’ skills and contributions.