Program Operations & Training Coordinator

CloudZone is a global leader in multi-cloud services and a top-tier partner of AWS, Google Cloud, and Microsoft Azure. With over 14 years of expertise, we excel in helping companies maximize the full potential of their cloud investments, delivering exceptional business outcomes with efficiency and precision. What truly sets CloudZone apart is our awesome vibe, outside-the-box thinking, colorful professionalism, and unwavering customer obsession.

Sounds exciting? Then keep reading because we’re on the hunt for a talented Program Operations & Training Coordinator to join our team and help us manage and streamline our operational and training initiatives.

Role Overview

The role will coordinate operational processes across Business Development, Sales, Delivery, Solution Architects, Marketing, Finance, Customer Success, and vendor teams, ensuring requirements, deadlines, documentation, and deliverables are completed accurately and on time.

The ideal candidate is structured, detail-oriented, proactive, and comfortable coordinating multiple stakeholders and operational activities simultaneously.

Role Objectives

• Coordinate CloudZone’s employee training, certifications, and vendor competency activities.
• Support the company in maintaining required vendor competencies, certifications, and partner program requirements.
• Coordinate the operational execution of assigned vendor programs and related activities.

Roles & Responsibilities

1. Training, Competencies & Certifications

• Coordinate CloudZone’s vendor competency and certification requirements across AWS, Google Cloud, Microsoft, and other strategic vendors.
• Maintain certification tracking, including new certifications, renewals, expiration dates, and required competency targets.
• Coordinate employee training activities, registrations, certification vouchers, and training allocations.
• Follow up with employees and managers on certification plans, deadlines, and outstanding requirements.
• Maintain dashboards and reports covering certification status, competency progress, renewals, and gaps.
• Coordinate vendor-sponsored training sessions, workshops, and enablement activities.
• Support internal enablement initiatives aligned with CloudZone’s business priorities, including AI-related training.
• Maintain relevant internal documentation related to certifications, competencies, and training opportunities.

2. Program Operations

• Support the day-to-day operational execution of assigned vendor programs.
• Maintain program requirements, documentation, deadlines, and status tracking.
• Support vendor program submissions, applications, renewals, and compliance requirements.
• Follow up with internal stakeholders to ensure required actions and documentation are completed on time.
• Coordinate with Sales, Solution Architects, Finance, Marketing, CSM, FinOps, and Business Development on relevant program activities.
• Support the onboarding of new vendor programs by coordinating requirements, documentation, and internal enablement.

Desired Experience & Skills

• 1–3 years of experience in program coordination, training operations, partner operations, project coordination, or a similar operational role.
• Strong organizational and administrative skills.
• Excellent attention to detail and ability to manage multiple deadlines simultaneously.
• Strong follow-up skills and ability to coordinate activities across multiple stakeholders.
• Comfortable working with dashboards, spreadsheets, documentation, and operational processes.
• Strong written and verbal English communication skills.
• Experience working with cloud vendors such as AWS, Google Cloud, or Microsoft is an advantage.
• Experience with certifications, partner programs, vendor portals, or funding processes is an advantage.
• Proactive, structured, service-oriented, and execution-focused.