Help Desk Support

Help Desk Support | No Previous Experience Required | Central Israel

A leading organization in Central Israel is looking for a Help Desk Support Specialist to join its technical support team.

The role includes providing technical support to users, troubleshooting computer and system issues, handling initial technical incidents, and working with various IT systems and technical teams.

No previous Help Desk experience? Candidates with relevant studies, technology training, a professional technology course, or a technical military background are welcome to apply.

The position is suitable for both students looking for shift-based employment and candidates interested in a full-time position.

What You'll Do

• Provide technical support to users
• Perform initial troubleshooting of computer and system issues
• Diagnose and resolve technical incidents
• Document and track support requests
• Escalate complex incidents to the relevant technical teams
• Work with technical support systems and tools
• Work within a 24/7 operational environment

Who Can Apply?

We are looking for candidates with a relevant technology background or training. Previous professional Help Desk experience is not required.

Candidates should meet at least one of the following:

• Student or graduate in a relevant field, including:
• Computer Science
• Information Systems
• Software Engineering
• Industrial Engineering & Management
• Business Administration with an Information Systems specialization
• Biotechnology
• Practical Engineer in a technology-related field
• Graduate of a relevant technology course – no previous experience required
• Relevant technology experience from military service
• Candidates with a technical background looking to begin a career in IT Support

Availability

• Availability for 3–4 shifts per week and at least 90 hours per month, or availability for a full-time position
• Availability for 24/7 shifts, including weekends and holidays
• Availability for On-Call shifts of up to 8 hours
• Two-year commitment

📍 Central Israel | Shift-based | Part-time or Full-time