Information Technology Support Technician

Company Description Eric Cohen Books LTD is a publishing and educational materials company focused on providing high-quality books and resources for learners and educators. The company values reliability, collaboration, and continuous improvement in delivering its products and services. Team members work in a supportive environment where initiative and problem-solving are encouraged. Eric Cohen Books LTD invests in technology and infrastructure to ensure smooth daily operations and customer satisfaction.

Role Description The Information Technology Support Technician is a full-time, on-site role based in Raanana. This role is responsible for providing day-to-day technical support to employees, including installing, configuring, and maintaining desktop computers and peripherals. The technician will diagnose and resolve hardware and software issues, support printers and other office equipment, and perform routine computer repair and system updates. Additional responsibilities include documenting support requests, maintaining an organized inventory of IT equipment, and collaborating with other team members to ensure stable and secure IT operations.

Qualifications

• Candidates should possess strong Technical Support skills, including user assistance and issue resolution.
• Candidates should possess skills in Desktop Computers, including installation, configuration, and basic maintenance.
• Candidates should possess Troubleshooting skills for hardware, software, and network connectivity issues.
• Candidates should possess Printer Support and Computer Repair skills for diagnosing and fixing device-related problems.
• Relevant additional qualifications: basic knowledge of operating systems (Windows and/or macOS), familiarity with office networks, ability to document incidents clearly, and strong customer-service orientation.
• Ability to work on-site in Raanana, collaborate with cross-functional teams, and manage multiple support requests efficiently.

Requirements

• At least 5 years of experience as an IT helpdesk agent.

• Fluent Hebrew & English is a must.

• Familiarity with Hardware components (Desktops, Laptops, Servers).

• Vast knowledge of Apple OSX and Microsoft OS.

• IT backend environment understanding (GPO, Single Sign On, Active directory,

O365, G-Suite Zimbra Mail).

• Well experienced in supporting end user desktop applications such as internet

browsers, printing, Antivirus etc.

• Knowledge of networking components and infrastructure (Lan / Wan) , TCPIP VPN and more.

• Communication skills for interfacing with employees and multitasking environment.

• Adaptable and Flexible personality, Stress tolerance.

• Basic knowledge of VoIP systems including Asterisk , Grandstream Yealink Phones.