Travel Operations Coordinator

Company Description VAMOS is a boutique travel company specializing in tailor-made journeys and small-group tours across South America. The team designs unique travel experiences in destinations such as Argentina, Chile, Peru, Ecuador, and the Galápagos Islands, with the flexibility to expand beyond these locations. VAMOS combines curated itineraries, boutique accommodations, experienced local guides, and personalized service to deliver high-quality travel experiences. The company pays close attention to every detail to ensure memorable journeys for travelers. VAMOS is driven by local expertise, strong relationships, and a passion for discovering South America.
Role Description The Travel Operations Coordinator is a full-time, on-site role based in Ramat Gan. This position is responsible for managing day-to-day travel operations, including coordinating itineraries, confirming bookings with local partners, and handling logistical details before and during trips. The coordinator will communicate with travelers and suppliers, respond to inquiries, provide accurate information, and ensure a smooth experience from initial planning through post-trip follow-up. Typical tasks include maintaining up-to-date records and documentation, processing reservations and payments, monitoring trip timelines, and resolving operational issues as they arise. The role also involves supporting administrative processes, contributing to continuous improvement of workflows, and collaborating with colleagues to enhance overall service quality.
Qualifications

• Strong analytical skills to review itineraries, compare options, and resolve operational issues effectively.
• Excellent communication skills, both written and verbal, to interact with travelers, suppliers, and internal teams.
• Experience in operations management, including coordinating logistics, managing timelines, and optimizing workflows.
• Proven customer service skills with a focus on empathy, problem-solving, and delivering high-quality traveler support.
• Administrative assistance capabilities, such as organizing documentation, handling reservations, and updating databases.
• High level of attention to detail and accuracy in managing bookings, itineraries, and financial records.
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple trips simultaneously.
• Proficiency with office and travel-related software; experience with CRM or booking systems is an advantage.
• Previous experience in travel, tourism, or hospitality operations is preferred.
• Relevant post-secondary education or equivalent practical experience in operations, tourism, or a related field.