Strategic Business Analyst – Customer-Facing

Strategic Business Analyst – Customer-Facing

About the Role

We are looking for an analytical, business-oriented professional who can turn complex data into practical recommendations, lead business discussions with customers, and drive implementation and measurable results.

This role combines hands-on business and financial analysis with direct customer engagement. You will work closely with customers to understand their objectives, analyze performance, identify opportunities, and develop strategies. You will present your findings and recommendations to operational teams, senior management, and C-level executives, helping them make informed decisions and agree on clear next steps.

Your responsibility extends through execution: working with customers and internal teams to implement recommendations, measure their impact, and refine the approach based on results.

The ideal candidate combines strong analytical experience with a proven track record of presenting recommendations, leading business discussions, and helping stakeholders put insights into practice. Experience doing this directly with external customers is strongly preferred.

Key Responsibilities

• Conduct in-depth analysis of revenue, margin, sales, sell-through, and other business KPIs to understand performance drivers and identify opportunities for improvement.
• Develop data-driven strategies that reflect each customer’s business objectives, market conditions, and operational constraints.
• Translate analytical findings into practical recommendations, supported by clear assumptions, expected business impact, and relevant risks and trade-offs.
• Prepare and present analyses and recommendations to customer teams, senior management, and C-level executives, adapting the message to the audience.
• Lead customer meetings, business reviews, and strategic discussions. Explain recommendations, address questions, challenge assumptions constructively, and align stakeholders on next steps.
• Build trusted relationships with customers and serve as their main point of contact for analytical insights and business recommendations.
• Turn agreed recommendations into action plans with clear owners, timelines, and success measures.
• Work with customers, Solution Architects, and internal technical teams to implement strategies and resolve blockers.
• Establish performance baselines, monitoring processes, and controls to measure business impact and identify unexpected results.
• Investigate gaps between expected and actual performance and recommend adjustments.
• Independently manage customer initiatives from the initial business question through analysis, implementation, and ongoing optimization.

Requirements

• 2–4 years of experience in FP&A, financial analysis, business analysis, consulting, or a comparable role involving hands-on quantitative analysis and business recommendations. Candidates with an accounting or CPA background and relevant analytical experience are also encouraged to apply.
• Proven experience presenting analytical findings and business recommendations to customers or internal business teams, leading discussions, and working with stakeholders to translate recommendations into concrete actions. **Experience working directly with external customers is strongly preferred.**
• Strong analytical and numerical skills, including the ability to work with complex datasets, validate data and assumptions, investigate performance drivers, and draw sound business conclusions.
• Strong business and financial understanding, with the ability to evaluate how recommendations affect revenue, profitability, and other business objectives.
• Excellent communication and presentation skills, with the ability to explain complex findings clearly to both analytical and non-analytical audiences.
• Confidence leading business discussions, responding to questions, and constructively challenging assumptions.
• Ability to turn broad business questions into a structured analytical approach and a practical action plan.
• High ownership, independence, and attention to detail, with the ability to coordinate stakeholders and follow through on execution.
• Ability to manage multiple priorities and initiatives.
• Strong written and spoken English, including the ability to lead customer discussions and deliver presentations.
• Bachelor’s degree in economics, accounting, finance, business administration, industrial engineering, or a related field.

Advantages

• Experience presenting recommendations to senior management or C-level executives.
• Background in pricing, revenue management, or commercial planning.
• Experience measuring the business impact of implemented recommendations.
• Familiarity with SaaS platforms or business planning software.