Customer Care & Logistics Specialist

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

• Build What Matters Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture Thrive in a culture that values accountability, inclusion, and continuous development.
  
  

Job Title

Customer Care & Logistics Specialist

Location

Rosh Ha‘ayin – Israel

Department

Finance/G&A

Guidance from

Finance Manager

Guidance by

Job Objective

The objective of the Customer Care & Logistics Specialist is to ensure efficient and reliable customer service and logistics operations throughout the entire order-to-delivery process.

The role is responsible for coordinating customer orders, deliveries, inventory, supplier orders, and import activities while ensuring accurate documentation and smooth collaboration with customers, suppliers, warehouses, customs brokers, and internal departments.

The position contributes to maintaining product availability, timely deliveries, operational efficiency, and a high level of customer satisfaction.

Tasks & Responsibilities

Customer care

• Providing service to customers regarding order processing, various order-related enquiries and product delivery.
• Entering customer's orders received via email into the company’s ERP system.
• Processing inventory requests from internal company departments for operational needs.
• Processing inventory requests from internal company departments for operational needs.
• Forwarding orders to the WMS system for picking and packing by the warehouse manager.
• Coordinating routine and urgent deliveries and shipments to customers with both the customers and the warehouse manager.
• Handling customer complaints regarding delivered products (shortages, expiration dates, discrepancies, etc.) and addressing them accordingly.
• Issuing invoices to customers based on the delivery notes generated.
• Distributing the issued invoices to customers in coordination with the company’s bookkeeper.
  
  

Logistics specialist

• Preparing purchase orders for the company’s suppliers based on inventory reports and/or special requests received from internal company departments.
• Sending orders to the company’s suppliers, tracking their receipt by the suppliers, and coordinating the shipping date and carrier
• Tracking shipments in transit and their delivery, as well as providing all necessary documentation to customs brokers to expedite the release of products.
• Coordinate with customs brokers regarding the delivery of products to the company’s warehouses.
• Transferring incoming supplier order data to the WMS system so that the warehouse manager can process them for receipt into the company’s warehouses.
• Updating the Citrix system with the latest consumption forecast once a month.
• Preparing reports and providing responses upon request regarding customer, supplier, and item orders.
• Monitoring and implementing notifications regarding special operational matters related to inventory items.
  
  

Education

• High school diploma or higher education, preferably a university degree
  
  

Professional Experience

• Several years of experience working with customers in order processing or as a logistics coordinator
• Knowledge of freight forwarders and customs brokers a plus
  
  

Knowledge And Skills

Skills:

• Excellent organizational and time management skills
• Practical communication skills, both written and verbal
• Ability to work under pressure in a dynamic environment
• Problem-solving and decision-making abilities
• knowledge of ERP systems (SAP Business one / Salesforce) favorable
• Proficiency in MS Office products
  
  

Personal Qualities:

• A strong service-oriented mindset
• High level of responsibility and self-discipline
• Attention to detail and accuracy
• Proactive and able to work independently
• Flexibility and adaptability to change
• Teamwork skills and the ability to build relationships
  
  

Languages:

• Native-level Hebrew and very good English.
  
  

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact [email protected].

Recruitment Fraud Notice

Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact [email protected] for verification.

Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.