VP Digital Transformation

A leading financial organization is seeking a senior digital executive to lead a large-scale transformation of customer journeys, products and everyday services into seamless, end-to-end digital experiences.

This is a senior leadership role with significant organizational impact, combining digital strategy, customer experience, product leadership, business transformation and operational excellence.

Key Responsibilities

Lead the digital transformation of core customer services and processes, moving traditional and manual activities into simple, intuitive and fully digital journeys.

Own and continuously improve end-to-end digital customer journeys across key products and services.

Lead the development and evolution of digital products, services and processes throughout the customer lifecycle.

Identify opportunities to simplify, redesign, automate or eliminate existing processes.

Drive a Digital First strategy and translate customer and business needs into scalable digital solutions.

Lead initiatives focused on customer experience, usability, satisfaction and digital adoption.

Leverage data and customer insights to improve journeys, products and business performance.

Identify emerging technologies, market trends and new digital capabilities and translate them into practical business initiatives.

Lead a large multidisciplinary organization and drive execution across product, digital and business domains.

Work closely with senior stakeholders across technology, operations, business and service functions.

Lead complex, cross-organizational transformation programs from strategy through implementation.

Requirements

At least 5 years of senior management experience in digital, product, customer experience or business transformation roles.

Proven experience leading significant digital transformation initiatives - mandatory.

Demonstrated experience transforming manual or complex processes into end-to-end digital customer journeys.

Strong experience in digital product and customer journey management.

Experience managing large professional teams and complex multidisciplinary environments.

Strong understanding of customer experience, process design and operational excellence.

Strong business orientation combined with technological and digital understanding.

Experience working in large, complex organizations.

Experience in banking, financial services, payments or credit - an advantage.

Bachelor's degree in Business Administration, Information Systems, Economics, Engineering or a related field; Master's degree - an advantage.

Strategic thinking, strong execution capabilities and the ability to influence senior stakeholders.

Highly customer-centric, innovative and data-driven