Technical Services Specialist

We are searching for the best talent for a Technical Service Product Leader role, to join our team in a MedTech located in Yokneam, Israel.

Purpose: The Technical Service Product Leader plays a pivotal role in ensuring Technical Service interests are represented across all project phases. This position requires active cross-functional collaboration with R&D, QA, and project management teams, while maintaining strict adherence to compliance and regulatory standards.

You will be responsible for:

Project Representation: Represent Technical Service interests throughout all project phases.

Service Requirements: Define service requirements and procedures in the Product Requirements Document (PRD) for new products.

Deliverables Management: Manage Technical Service deliverables for R&D projects. Provide required documentation and support to R&D teams.

Field Feedback: Gather and analyze feedback from Field Service Engineers on new product performance and serviceability.

Documentation Improvement: Regularly review and update service manuals based on field feedback and product changes.

Collaboration: Work with R&D, QA, OPMs, and PMs to integrate service requirements and enhance serviceability for MedTech products.

Communication: Maintain weekly updates. Ensure effective communication with Field Service Engineers and provide timely responses to project issues.

ECO Evaluation: Evaluate and approve Engineering Change Orders (ECOs) as the Service Subject Matter Expert. Send ECO notifications to the global Technical Service organization.

Qualifications and Requirements:

*Electronic/Bio-Medical Engineer/Practical Engineer. Other Engineering fields can be applicable with relevant experience.

*3 years of experience in a similar position in a high-tech / MedTech company.

*Good Technical English – required

*Ability to work in stressful/fast-paced environment

Analytical/Problem Solving Skills.