Office & Operations Manager

Company Description

Girit Interactive is a leading e-commerce development agency and the exclusive distributor of Metriko.ai in Israel. We build and optimize AI-powered, automated e-commerce solutions for retail businesses, and we use advanced AI agents to run our own internal operations. Our services cover the entire development lifecycle, from consultation and planning through design, development and QA, to ongoing maintenance and UX optimization.

About the role

We're looking for an experienced office manager to be the heart of our office. That means keeping the office running every day, making sure the team has everything it needs, and getting things done without anyone having to ask. Alongside that, you'll own finance administration and client operations: every invoice goes out right, every payment is followed up, and every request gets closed. We run on a modern, AI-heavy stack and our tools change often, so you'll need to pick up new systems fast.

What you'll own

Finance administration

• Issue invoices and credit notes according to defined approval processes
• Track receivables, follow up on outstanding payments, and reconcile against the billing system
• Manage recurring payments and expenses (suppliers, municipal, subscriptions) on schedule
• Prepare weekly and monthly collection and operational reports for management
• Work directly with our external accountant

Office & team

• Own the day-to-day running of the office: facilities, equipment, maintenance and vendors
• Take care of the team: onboarding logistics for new hires, events, Supplies.
• Calendars and scheduling for both companies
• Personal assistance to management, including occasional personal and administrative matters

Client operations

• First point of contact for client inquiries (email, WhatsApp, phone)
• Route requests to the right team member and track each one to closure

Process improvement & AI

• Work daily with our AI tools and internal systems (ClickUp, Slack and more)
• Spot repetitive work and help automate it together with our automation team

Requirements

• 3+ years as an office manager, covering day-to-day office management and hands-on invoicing, receivables and collections
• Ownership mindset: you notice what the office needs and take care of it without being asked
• Experience with invoicing or accounting software (e.g., Green Invoice, iCount, Rivhit, Priority)
• A proven ability to learn new systems quickly.
• Discretion and sound judgment
• Fluent Hebrew and strong English, written and verbal
• Full-time, on-site in Petah Tikva

Advantages

• Experience at a tech company, agency or SaaS business
• Uses AI tools (ChatGPT, Claude, etc.) in daily work
• Familiarity with Make, Zapier or n8n
• E-commerce background