Technician

Company Description iStore is an Apple Authorized Reseller in Israel, dedicated to delivering a high-quality Apple experience to individual customers and businesses across the country. The company focuses on showcasing the full value of the Apple ecosystem through expert guidance, product knowledge, and tailored services. iStore supports multiple businesses with customized Apple solutions, services, and ongoing support. Applicants interested in business services or career opportunities can explore dedicated online resources and contact iStore for more information.

Role Description The Technician role at iStore is a full-time, on-site position based in Tel Aviv-Yafo. In this role, the Technician is responsible for diagnosing, troubleshooting, and repairing Apple devices according to brand standards and authorized service procedures. Daily tasks include performing hardware and software checks, running tests, updating operating systems, and preparing devices for customer collection. The Technician collaborates closely with sales and customer service teams to explain technical issues in clear terms, support warranty and repair processes, and ensure a smooth, professional customer experience. The role also involves maintaining a clean, organized workbench, following safety and data protection guidelines, and staying current with Apple product updates and technical training.

Qualifications

• Strong technical aptitude with experience troubleshooting and repairing consumer electronics, ideally Apple devices (iPhone, iPad, Mac, and accessories).
• Ability to perform hardware and software diagnostics, apply systematic problem-solving, and follow detailed repair procedures and checklists.
• Customer-focused communication skills, including the ability to explain technical information clearly and professionally in person and over the phone.
• Comfort working in a fast-paced retail or service environment, managing multiple repairs, and prioritizing tasks to meet service timelines.
• Attention to detail and accuracy in documentation, repair records, inventory handling, and adherence to warranty and service policies.
• Willingness to learn and complete ongoing technical training, including Apple-specific certifications or courses (existing Apple certification is an advantage).
• Basic computer literacy and familiarity with service management systems, ticketing tools, and standard office applications.
• High school diploma or equivalent; technical diploma or relevant vocational training in electronics, IT, or a related field is beneficial.
• Ability to work on-site in Tel Aviv-Yafo on a full-time schedule, including possible weekends or peak retail periods as needed.