Service Section Manager

Job Purpose:

We are seeking an experienced and visionary Service Section Manager to lead our regional service operations within the semiconductor industry.

In this pivotal leadership role, you will manage end-to-end service delivery, lead a team of highly skilled engineers, ensure top-tier customer satisfaction, and drive continuous process improvements. The ideal candidate combines a solid technical background in semiconductor processes with strong business acumen, operational leadership, and a commitment to customer service excellence.

Key Responsibilities:

• Team Leadership & Development: Lead, mentor, and manage the regional field service engineering team. Set clear performance metrics (KPIs), conduct evaluations, and foster professional development in a high-performing environment.
• Service Operations Management: Oversee daily service execution—including installations, repairs, preventive maintenance, and emergency technical support—ensuring rapid and effective response to client needs.
• Customer Relationship Management: Serve as the primary senior point of contact for key accounts. Build strong client partnerships, proactively resolve service issues, and ensure high levels of customer satisfaction and retention.
• Operational Efficiency & Quality Control: Develop, standardize, and optimize service workflows to shorten response times, improve first-time fix rates, and enhance overall service quality.
• Cross-Functional & Global Collaboration: Partner closely with sales, product management, and engineering teams to align service strategy with commercial goals. Collaborate with global service divisions to share best practices and resources.
• Data-Driven Performance Monitoring: Establish, track, and report operational KPIs to senior management. Analyze service metrics and field trends to make data-informed decisions and strategic improvements.
• Safety & Compliance Leadership: Champion a strict safety culture, ensuring all teams comply with environment, health, and safety (EHS) policies and attend mandatory safety training.

Qualifications & Requirements:

• Education: Bachelor’s degree in Engineering, Technology, Business Administration, or a related field (Master’s degree – a advantage).
• Experience: Minimum 5–7 years of proven service management / team leadership experience within the semiconductor or advanced high-tech capital equipment sector.
• Technical Expertise: Deep understanding of semiconductor manufacturing equipment, fab processes, and related engineering concepts.
• Leadership & Soft Skills: Outstanding leadership, communication, and interpersonal skills with a proven track record of managing technical teams and client relationships.
• Analytical & Operational Skills: Strong problem-solving capabilities with experience leveraging service management software, data analytics, and performance tools for operational decisions.

> Confidentiality Notice: This position is being recruited discretely. Candidate anonymity and application details will be handled with strict confidentiality.