General Manager

We are seeking an experienced and dynamic General Manager to lead a key line of business within a global software company.

This executive role will own the strategy, growth, and operational excellence of the business unit, with a strong focus on driving sales in Israel through direct sales and internationally through reseller and channel partnerships.

The General Manager will oversee all customer-facing functions, including Sales, Customer Support, Customer Success, and Project Management. This leader will be accountable for revenue growth, customer satisfaction, business performance, and the successful deployment of solutions across new and existing clients.

Key Responsibilities

Business Leadership

• Define and execute the overall strategy for the business unit.
• Drive revenue growth in Israel through direct sales and internationally through global reseller channels.
• Own full P&L responsibility for the business unit.
• Lead, mentor, and grow a multidisciplinary team covering Sales, Customer Support, Customer Success, and Project Management.
• Foster a culture of accountability, collaboration, and customer focus.

Customer Engagement

• Ensure customer satisfaction and long-term retention through proactive support and customer success programs.
• Oversee project management activities to ensure smooth deployment and onboarding for new and existing customers.
• Act as executive sponsor for key strategic accounts.

Go-to-Market & Partnerships

• Build and strengthen relationships with global reseller and channel partners to expand international reach.
• Work closely with Marketing and Product teams to strengthen market positioning and support business growth.

Operational Excellence

• Establish KPIs and performance metrics across Sales, Support, Customer Success, and Project Management.
• Continuously optimize processes to improve efficiency and scalability.
• Collaborate with R&D and Product Management to influence the product roadmap based on market feedback and customer needs.

Qualifications

• 10+ years of leadership experience in software or SaaS environments, with proven success in scaling a business unit or line of business.
• Strong track record of managing customer-facing teams, including Sales and Support functions.
• Experience working with complex B2B software solutions and established industry networks is strongly preferred.
• Demonstrated ability to manage P&L and deliver sustainable business growth.
• Proven experience in both direct sales and channel/reseller management.
• Excellent leadership, communication, and stakeholder management skills.
• Strategic thinker with strong execution capabilities.
• Fluent in Hebrew and English; additional languages are an advantage.