Operations & Process Controller

Company Description M.D. Mechanical Devices Ltd. is a global leader in temperature forcing solutions tailored for semiconductor manufacturers in testing integrated circuits (ICs) and wafers. Renowned for its innovative, fluid-free, energy-efficient, and maintenance-free temperature forcing units, the company provides cost-effective solutions for IC testing, characterization, validation, reliability, failure analysis (FA), automated test equipment (ATE), and production. Trusted by leading semiconductor manufacturers worldwide, M.D. Mechanical Devices is dedicated to delivering high-quality products and services. To learn more, visit www.mechanical-devices.com

About the Role

M.D. Mechanical Devices is looking for an analytical, decisive, and results-driven Operations & Process Controller to take ownership of organizational process control, team efficiency, and operational execution.

Unlike traditional plant production management, this role focuses on driving back-office efficiency, customer success, applications workflows, and cross-departmental coordination. You will act as an authoritative operational pillar—identifying bottlenecks, enforcing accountability and reducing backlogs.

Key Responsibilities

• Process & Workflow Control: Monitor, structure, and enforce daily operational processes across Customer Success, Technical Support and Production interface.
• Backlog & SLA Management: Directly tackle and resolve backlogs (e.g., service calls, ticket resolution delays, debt collection follow-ups, and price quotation pipelines).
• Cross-Departmental Alignment: Bridge communication gaps between Sales, Production, Engineering, and Logistics to prevent project delays and ensure timely client deliverables.
• Performance Tracking & KPIs: Establish operational benchmarks, build KPI system, monitor team output, and report operational risks.
• Problem Solving & Escalation: Act as the primary operational authority to push stagnant tasks forward without requiring micro-management from C-level executives.

Requirements & Qualifications

• Education: B.A. in Economics / Finance or B.Sc. in Industrial Engineering & Management (תעשייה וניהול) — Must.
• Experience: 3+ years in process control, operational management, or analytical process optimization within a tech/manufacturing/B2B environment.
• Operational Authority: Strong leadership presence, confidence to drive accountability across flat teams, and an assertive, results-focused mindset.
• Analytical Skills: High data literacy; experience working with CRM/ERP systems and complex data analysis (Excel proficiency required).
• Language Proficiency:
• High-level / Fluent English (written & spoken) for international alignment — Must
• Hebrew — Advantage