Collection Specialist

Company Description JFrog provides a software supply chain platform that enables organizations to deliver trusted software releases quickly and reliably. Its massively scalable, hybrid platform offers end-to-end visibility, security, and control across the entire delivery process. The solution is open and flexible, integrating with a wide range of package technologies and tools used in modern software development. Organizations gain full traceability for all types of releases and deployment environments, including ML models, edge software, and production data center deployments. JFrog focuses on helping teams manage complex software delivery pipelines with confidence and efficiency.
Role Description The Collection Specialist is a full-time, on-site role based in Israel, responsible for managing and optimizing the company’s accounts receivable processes. This role includes monitoring customer accounts, tracking payment statuses, and proactively contacting customers to resolve outstanding balances in a professional and respectful manner. The Collection Specialist will collaborate with finance, sales, and customer success teams to address billing issues, reconcile accounts, and support accurate reporting. Daily activities involve reviewing aging reports, documenting collection activities, following established collection policies, and contributing to continuous process improvements. The role requires consistent on-site presence to coordinate closely with internal stakeholders and maintain strong communication across teams.
Qualifications

• Hands-on experience in collections, accounts receivable, or credit control, with the ability to manage multiple accounts and prioritize workload effectively.
• Strong analytical and numerical skills, including proficiency with spreadsheets and financial systems to review aging reports, reconcile accounts, and identify discrepancies.
• Excellent written and verbal communication skills for interacting with customers and internal teams, including negotiation, conflict resolution, and clear documentation.
• High level of attention to detail, accuracy, and organizational skills to ensure reliable records, compliant processes, and timely follow-up on outstanding issues.
• Ability to work collaboratively in an on-site environment in Israel, demonstrating professionalism, integrity, and a customer-focused mindset.
• Familiarity with ERP or billing systems and basic understanding of finance or accounting principles; experience in a tech or SaaS company is an advantage.
• Relevant education such as a diploma or degree in Finance, Accounting, Business Administration, or a related field is preferred.