Head of Content Operations

Head of Content Operations

We’re looking for a Head of Content Operations to lead our Content team and build the operational foundation needed to scale it.

This role sits at the intersection of customers, Customer Success, Content and operations. You’ll own the operating model behind our customer-facing content projects, including how work is scoped, prioritized, handed off, created, reviewed and delivered, while building the systems, processes and team structure needed to support significantly more customers without losing speed, quality or context.

We’re looking for someone highly operational, customer-oriented and creatively minded, who can bring structure to a fast-moving environment and turn evolving customer needs and feedback into clear, scalable ways of working.

What you’ll own:

• Lead and develop a growing team of content creators across different levels of complexity and expertise.
• Build the operating model for the department, including how projects are prioritized, assigned, tracked and delivered, and how the function scales as customer volume grows.
• Build clear processes for how customer-facing projects move between the customer, Customer Success and Content, from intake and briefing through feedback, approvals and delivery.
• Work closely with Customer Success to understand customer roadmaps, priorities, launches and deadlines.
• Participate in customer conversations when needed to understand needs, creative direction and feedback firsthand.
• Translate customer feedback and creative requests into clear, actionable direction for the Content team.
• Help maintain a high quality bar for customer-facing content, balancing creative quality, customer expectations, timelines and scalability.
• Build structured documentation for customer preferences, requirements, creative direction, previous feedback and project history, ensuring context is not lost.
• Implement the right project-management/ticketing systems and create visibility into workload, capacity, project status and deadlines.
• Define KPIs and processes to improve delivery speed, quality, customer experience and team efficiency.
• Identify opportunities to standardize, automate and simplify workflows as the department scales.
• Support hiring, onboarding and the future structure of the Content organization.

What we’re looking for:

• 3+ years of experience in operations, delivery, professional services, production/creative operations, customer operations or a similar environment.
• Experience managing teams and multiple customer-facing projects simultaneously.
• Proven ability to build processes and systems from the ground up.
• Strong prioritization, project-management and problem-solving skills.
• Comfortable working with data, KPIs and capacity planning.
• Strong cross-functional communication skills and confidence working directly with customers.
• Strong creative judgment and the ability to understand visual, brand and content feedback, even if you are not a hands-on content creator.
• Comfortable in a startup environment where not everything is already structured or defined.
• Fluent English and Hebrew are required, with strong written and verbal communication skills in both languages.

You’ll be a strong fit if you’re the kind of person who can take a messy process, evolving customer needs or subjective creative feedback and turn it into a clear, efficient and scalable way of working.