Help Desk Specialist (25671)

Who We Are:

Yael Group is a leading group of companies in the Israeli market, providing advanced technological solutions across a wide range of domains to organizations in all sectors.

Job Description:

• Providing ongoing technical support to end users.
• Installing and configuring computers and endpoint devices.
• Diagnosing and resolving hardware and software issues.
• Troubleshooting Windows operating systems and Microsoft 365 applications.
• Managing users and permissions in an Active Directory environment.
• Working with backup systems.

Requirements:

• At least 2 years of experience in a Help Desk or User Support role – required.
• Good knowledge and hands-on experience with Windows operating systems.
• Knowledge and experience providing support for Microsoft 365.
• Experience working with Active Directory.
• Familiarity with backup systems – an advantage.
• Experience with Commvault – a significant advantage.
• Strong service orientation, ability to work independently, and excellent interpersonal skills.
• Strong troubleshooting and problem-solving abilities, fast learner, and ability to work in a multi-tasking environment.